Shipping policy
Shipping Policy
Last Updated: September 3, 2026
Thank you for shopping with NXXOS.
We are committed to processing and delivering your orders in a timely and reliable manner. Please review the following shipping information before placing your order.
1. Order Processing
Orders are normally processed within 1–3 business days after successful payment.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.
2. Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery estimates are:
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United Kingdom: 3–7 business days
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Europe: 5–12 business days
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United States & Canada: 5–12 business days
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Australia & New Zealand: 7–15 business days
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Other international destinations: 7–20 business days
These are estimates rather than guaranteed delivery dates.
Delivery may take longer due to customs clearance, carrier delays, severe weather, public holidays, or other circumstances outside our reasonable control.
3. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.
If a product or promotion qualifies for free shipping, the applicable terms will be clearly displayed on the relevant product page, promotional material, or checkout page.
4. Order Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order after the order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
5. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before dispatch. However, we cannot guarantee that changes can be made after an order has entered the shipping process.
6. Delayed or Missing Packages
If your order has not arrived within the estimated delivery period, please contact us at service@nxxos.com.
Please check your tracking information and delivery notifications before contacting us.
We will make reasonable efforts to investigate delayed or missing shipments with the relevant carrier.
7. Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country and applicable local regulations.
Unless expressly stated otherwise at checkout, customers may be responsible for applicable customs duties, import taxes, and other destination-country charges.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging, shipping label, and damaged product so that we can investigate the matter.
9. Contact Information
For questions regarding shipping and delivery, please contact:
NXXOS
Wilsons Business Park Centre
Manchester
M40 8WN
United Kingdom
Email: service@nxxos.com